Returns & Refunds
We at Millionskart strive to provide the best possible experience while you shop with us online. However, if at all there is a Manufacturing defect or a wrong item has been shipped, complete assistance would be given to you for correcting the same.
For Screen Guards
In case of a manufacturing defect or a wrong item shipped, we will be happy to replace it with a new one. Please contact us within 3 days of receiving the damaged/wrong item. We shall provide you with a Return Shipping Address. Once you have shipped the item back to us and we have received it in our warehouse, we shall ship a new/replacement.
For Smartphone Cases and all Other Products
In case a defective/wrong item/damaged item has been sent to you, please let us know immediately within 3 days of receiving the item. We shall provide you with a Return Shipping Address. Once you have shipped the item back to us and we have received it in our warehouse, we shall ship a new/replacement.
We only replace items if they are defective, damaged or wrong item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Requirements for Returns
- Must include a valid original purchase order number from millionskart.com, purchases made outside of millionskart.com must contact their seller for returns.
- All returned products should be in the original packaging without any missing contents.
- Any returned products that are missing contents are subject to a minimum 50% restocking fee.
- If the product is used or has scratches, same cannot be accepted for return
- Return shipping will be at the buyer’s cost.
- Shipping and Handling fees are non-refundable for both ways.
- Refund processes could take up to 5-7 working days after the item is received.
The refund policy is applicable in case the replacement of a damaged product is not available.
In case of refund, 20% Handling charges will be deducted from the order amount if a pick up is arranged. If the customer is ready to courier the product to the return address, then there will be no deduction and full amount will be refunded through available methods.
In case of online paid orders, customers' bank account details would be required and the refund would be credited within 5-7 working days from the date we receive the product. Alternatively, refunds can also be done via PayTM and Google Pay.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You can only cancel your order if your order has not been shipped. We will refund the 100% amount in 5-7 working days.
Don't worry, if you ordered a wrong product / or want to exchange it
- Send us the picture of the product you got, pleases make sure it's in original condition.
- Reverse Pickup will be done for free / or reimbursed if pickup is not available in your area.
- Shipping of the replacement product is also done for free.
- As soon as the product is picked up from you, we dispatch the replacement simultaneously (time to resolution reduced by 3 days).
We only replace items if they are defective or damaged. If you have received a defective/broken product, it needs to be reported within 48 hours of delivery. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.